Return Policy
1. Overview
We are committed to providing high-quality smartphones and accessories, and we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, our return policy ensures a simple, transparent, and hassle-free process. Our goal is to make returns and exchanges as smooth and convenient as possible for our customers.
2. Eligibility for Returns
Products are eligible for return if they are damaged, defective, or incorrect. Customers must notify us within the specified return period, usually 7–14 days from the date of delivery, depending on the product type. To qualify for a return, items must be in their original condition, including packaging, accessories, and manuals.
3. Damaged or Defective Products
If a product arrives damaged or defective, please contact our customer support immediately with photos or evidence of the issue. We will guide you through the return or replacement process and ensure that your issue is resolved quickly. Damaged or defective items will be fully replaced or refunded, depending on availability.
4. Incorrect or Wrong Products
In the rare case that you receive the wrong product, our team will arrange for a return and send the correct item promptly. We cover any additional shipping costs associated with correcting the order to ensure you are not inconvenienced.
5. Process for Returns
To initiate a return, please contact our customer service team via email, phone, or live chat. You will receive instructions on how to package the product and the address for return shipment. Make sure to include your order number and details of the issue to expedite the process.
6. Refunds
Once the returned item is received and inspected, we will process your refund promptly. Refunds are usually credited back to the original payment method within 5–7 business days. Please note that depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.
7. Exchanges
If you prefer an exchange instead of a refund, our team will help you select a replacement product. Exchanges are subject to product availability, and any price differences will be communicated before processing the exchange.
8. Non-Returnable Items
Certain items may not be eligible for return, including opened software, personalized products, or items marked as “final sale.” Please check product descriptions and our policy carefully before making a purchase.
9. Shipping Costs for Returns
For defective or incorrect items, we cover the return shipping costs. For other returns, customers may be responsible for the return shipping unless otherwise specified. We recommend using a trackable shipping service to ensure the product reaches us safely.
10. Customer Support & Assistance
Our dedicated support team is available to help you with all return-related queries. We strive to provide clear instructions, prompt responses, and complete assistance to ensure a smooth return process. Your satisfaction is our top priority, and we are committed to resolving all issues professionally and efficiently.